Privacy Policy
At Uptimex.cloud, we take your privacy seriously. This policy outlines how we collect, use, and protect your data.
Last Updated: March 16, 2025
This Privacy Policy describes how Uptimex.cloud ("we", "us", or "our") collects, uses, and discloses your information when you use our services, website, and applications (collectively, the "Services").
Information We Collect
Personal Information
We may collect personal information that you provide directly to us, such as:
- Name, email address, and contact details
- Billing information and payment details
- Account credentials
- Company information
- Feedback and correspondence
Usage Information
We automatically collect information about your interactions with our Services, including:
- Log data (IP address, browser type, pages visited, time spent)
- Device information (hardware model, operating system)
- Performance data and error reports
- Usage patterns and feature preferences
Information from Monitoring
Our AIOps platform collects operational data from your systems, including:
- System performance metrics
- Application logs and traces
- Infrastructure configuration data
- Alert and incident information
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing, maintaining, and improving our Services
- Processing transactions and managing your account
- Sending technical notices, updates, and support messages
- Responding to your comments and questions
- Developing new products and services
- Monitoring usage patterns and analyzing trends
- Protecting against malicious, deceptive, or illegal activity
- Complying with legal obligations
Data Sharing and Disclosure
We may share your information in the following circumstances:
- With service providers who perform services on our behalf
- With your consent or at your direction
- In connection with a business transfer (merger, acquisition, etc.)
- To comply with laws or respond to legal requests
- To protect the rights, property, and safety of our users and the public
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Continuous monitoring for suspicious activities
- Employee training on security best practices
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about your browsing activities and to remember your preferences. You can manage your cookie preferences through your browser settings.
We may use the following types of cookies:
- Essential cookies: Required for basic functionality
- Analytical cookies: Help us understand how users interact with our Services
- Functional cookies: Remember your preferences and settings
- Marketing cookies: Track your browsing habits to deliver targeted advertising
For more information, please see our Cookie Policy.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Restriction: Request limitation of processing of your information
- Portability: Request transfer of your information to another service
- Objection: Object to processing of your information
To exercise these rights, please contact us at privacy@uptimex.cloud.
International Data Transfers
We may transfer your information to countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information, such as Standard Contractual Clauses or participation in the Privacy Shield framework.
Children's Privacy
Our Services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: